Refund policy
REFUNDS POLICY
At SneakerVerse, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds under the following conditions:
1. Eligibility for Refunds
Items must be returned within 14 days of the purchase date.
The product must be unworn, in its original condition, and in the original packaging.
Proof of purchase, such as a receipt or order confirmation, is required for any refund request.
2. Non-Refundable Items
Items marked as "Final Sale" are not eligible for refunds or exchanges.
Gift cards cannot be refunded.
3. How to Request a Refund
To initiate a refund, please contact our customer service team on WhatsApp 062 689 1520. Once we receive your request, we will provide instructions for returning the item.
4. Return Shipping
Customers are responsible for the shipping costs of returning the item unless the product was defective or damaged upon arrival.
We recommend using a trackable shipping method to ensure the safe return of your product.
5. Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original method of payment within 7-10 business days.
6. Exchanges
If you wish to exchange an item for a different size or style, please follow the same steps as outlined for returns. Exchanges are subject to product availability.
7. Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please contact your bank or credit card provider, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us on WhatsApp 062 689 1520
For any additional questions regarding our refund policy, feel free to reach out to us on WhatsApp 062 689 1520
At SneakerVerse, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds under the following conditions:
1. Eligibility for Refunds
Items must be returned within 14 days of the purchase date.
The product must be unworn, in its original condition, and in the original packaging.
Proof of purchase, such as a receipt or order confirmation, is required for any refund request.
2. Non-Refundable Items
Items marked as "Final Sale" are not eligible for refunds or exchanges.
Gift cards cannot be refunded.
3. How to Request a Refund
To initiate a refund, please contact our customer service team on WhatsApp 062 689 1520. Once we receive your request, we will provide instructions for returning the item.
4. Return Shipping
Customers are responsible for the shipping costs of returning the item unless the product was defective or damaged upon arrival.
We recommend using a trackable shipping method to ensure the safe return of your product.
5. Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original method of payment within 7-10 business days.
6. Exchanges
If you wish to exchange an item for a different size or style, please follow the same steps as outlined for returns. Exchanges are subject to product availability.
7. Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please contact your bank or credit card provider, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us on WhatsApp 062 689 1520
For any additional questions regarding our refund policy, feel free to reach out to us on WhatsApp 062 689 1520
